When a company overviews its client base from a larger perspective, depending on the footprint the respective brand has had on the customers, it is extremely crucial for the service or product provider to manage the consumers with much expertise and precision. To be able to execute this task, it was once considered that one hundred percent human involvement is what would enable the best customer satisfaction and user-oriented experience, however with the advent of technology, it is extremely difficult to imagine any portion of our existence without innovation and evolution in it. Following the same path, the once completely human-run system of handling a company’s customers was taken into a realm that involved user-friendly software and the use of computing machines or devices that have access to the Internet.
Customer relationship management is one such channel that is used by most companies to represent their brands to existing customers and also possible buyers. Software related to CRM is not only responsible to store data, it also houses complex, inbuilt algorithms, that would help the parent body, that’s the company, to retain the maximum number of clients and also attract the best kind of new users.
The algorithm that is included in the CRM software work on the base of the data that can be fed into the computer using different channels. These channels can be methods which are as simple as pro actively collecting detailed reviews about individual products from new and existing customers and keeping track of how the experience is changing as the service or the product is being used over a period of time. Using its respective CRM software, the manufacturer or the company is able to stay in touch with its customer base using emails, telephonic channels and even mobile-friendly methods like chat.
CRM software can be driven by various motives, depending on the company it is a part of. It can be an exclusively analytics-based formula or it can also be one-data related that use counter software like customer data platform, to copulate and put to use data extracted from existing consumers.
CRMs assist clients from the pre-sales stage of involvement, to when the purchase is being finalized, to issues and experiences that is comes as an input from new customers and working on them, delivering an after-sales relationship between the consumer and the manufacturer of the product or the service. Investing in an effective CRM system or software, has proved extremely beneficial to firms who have been looking for catalysts to boost sales and keep track of existing clients with their on-going experiences.
Similar to ERP, Material Requirements Planning or MRP is one of the most important aspects of manufacturing. It is a way for manufacturers to connect their inventory forecasting with their accounting department. It is required to streamline the process of manufacturing right from raw materials to the finished products. For efficient streamlining, an MRP software has multiple features. They are:
However, there are certain features of a manufacturer software that are more in demand than others.
Manufacturer software include the most essential tools and resources used for business planning in production, operations, and inventory management. An MRP (Manufacturing Resource Planning) software takes care of a project from the initial planning and production phase to the final sales and inventory tally. Small businesses can benefit from these software as they eliminate the need for additional manpower to track the processes and offer automation.
Here are the popular choices for manufacturer software trending in the market today.
MRPeasy
MRPeasy is an affordable option for small business owners. The self-sufficient tool offers excellent management of production, purchasing, finance, stock, customer, and team resources to seamlessly keep track of everything from one place. The key features include production planning and accurate reporting of utilization, real-time inventory analysis, and excellent customer relationship management to improve sales. Their starter bundle with support for ticket system is priced at a measly $49/user/month for the first 10 users. It’s a truly affordable cloud-based MRP software that gives your business a competitive edge.
Katana
Katana definitely goes beyond your average business resource planning. This manufacturer software features an easy-to-use drag and drop interface for production planning with real-time inventory tracking, optimization, and control. You also get dedicated dashboard tools for sales order management, right from tracking the availability of the products to coordinating sales from across different platforms. Dedicated floor-level production employee and production line task lists also keep track of all the current work orders. Additionally, you get finance tools for purchasing and making accurate pricing decisions. Katana can also seamlessly integrate with popular eCommerce and online accounting platforms, including Shopify, QuickBooks, Xero, and WooCommerce. You get a free 14-day trial to test all features and pay only $99/month afterward, with add-ons for essential tools sold separately.
IQMS
Enjoy the best of both worlds with MRP and Enterprise Resource Planning (ERP) functions embedded in a single software providing all-round solutions at an affordable price. This software can cater to small businesses, medium enterprises, and large-scale organizations alike. IQMS features an array of resources for material requirements planning, labor capacity planning, auxiliary equipment planning, work center capacity planning, and rough cut capacity planning, all of which are essential units of a manufacturing facility. You can get a direct quote from the vendor based on the business size and requirements.